Accessing behavioral health services can seem daunting, but you don’t have to do it alone! With the support of the Colorado Health Foundation, Vail Health Behavioral Health is offering community behavioral health case management services in Eagle County. Behavioral health case managers are trained to walk you through how to access behavioral health services and programs.

Behavioral health case management is a service that helps individuals navigate the complex system of behavioral health care and connects people to available resources and services that best meet their needs when they experience barriers to access. 

Case managers generally contact clients for the first time through a phone call to introduce themselves and set up an appointment to meet in person. The first in-person interview can take place at a Vail Health Behavioral Health office, in the community or at the client's home. The goals of the first interview include reviewing and completing required documents and assessments. The case manager and client will establish goals and objectives that will guide their work together. The needs and goals of the client will determine how often and for how long case management services are provided.

Case managers meet individually with clients to create engagement and build trust and rapport. During these meetings, case managers identify concerns and barriers that patients are experiencing, identify resources to overcome these barriers, connect people with the available resources and services that best meet their needs and coordinate these services.

Case managers often assist with application completion, submission and tracking, phone calls to set up appointments, arranging transportation and facilitating effective communication between parties. Case managers also help explain complicated systems and procedures that can seem overwhelming or foreign to patients, providing support and assistance in a competent, comforting way. Case managers have backgrounds in behavioral health, but they are not licensed therapists. Spanish-speaking and bicultural case managers are available.

Please note that behavioral health case management is a non-clinical service. Case managers will provide supportive services and have extensive background in behavioral health, but they are not licensed therapists. 

Behavioral health case managers have offices at the Edwards Community Health Campus and Frisco Health Center. Services are mobile and can be provided at a convenient location for the client.

Please contact us at vhbh@vailhealth.org or (970) 422-3029